Booking and Service

 A.    Booking through our website or phone is only deemed to be made final when confirmation of the booking has been sent via email and a unique reference number has been obtained.


B.    The booking you make is non-transferable either from you to someone else or between different car parks.  All terms and conditions are deemed to have been accepted at the point of confirmation is made.


C.    Whilst every effort is made to ensure that the collections and deliveries of the vehicle are made at the requested times.  We do not accept any responsibility for delays of the service caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, security alerts.


D.   If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a notification to us specifying the vehicle registration number and the reason for the delay in collection plus details of the expected (revised) collection date.


E.   We will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days’ notice in writing via recorded delivery to the  address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the tariff of your chosen service. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).



 F.    Increased duration of the stay will be debited for the clients account and payment collected prior to the   return of the vehicle.


G.   Full payment of the booked service is due prior to the commencing of the service.


H.    A Booking may be cancelled up to 24 hours prior to the date for which the service has been booked and a full refund minus £10 for administration cost will be made.


I.    No refunds will be given for any cancellations or none use of the service made within 24 hours of the day of travel.


J.    Any customer that has come back earlier than booked will still be charged for the whole service which was originally booked.


K.   Any alterations made with 24 hours of departure and during the duration of the stay will incur a charge of £10 for each and every amendment made.  All amendments must be made via email or phone.


Liabilities and other Terms

L.    Our Insurance covers our legal liabilities.


M.   Vehicles and contents are left at the owners risk whilst the vehicle is parked.


N.   Claims for damage will not be considered unless reported to our staff immediately on the return of the vehicle at the terminal and written confirmation is obtained to confirm damage.


O.   We accept no liability for mechanical, structural and electrical failure of any part of your vehicle including windscreen, glass, tyres, and rims howsoever caused.


P.    We accept no liability for any loss or damage caused unless proved to be caused by the negligence of our employees.


Q.    Your Vehicle must be taxed and comply with the road traffic act 1988.  This is deemed by us to be the case for the whole duration while the vehicle is in our compound.  Any liabilities occurred by our company as a result of the customers vehicle not complying with the road traffic act 1988 the customer will be held responsible for all costs and liabilities.


R.    We accept no liability for any faulty keys, alarm fobs, house or other keys left on the key ring.  In the event of the vehicle not starting we reserve the right to charge for our time, only the car key should be given.


S.    In the event that the car acquires a puncture (including slow punctures) we reserve the right to charge either to inflate the tyre or for the changing of the tyre.

T.    In the event that the vehicle does not start due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle.  We will not be held responsible for any consequences that may result of us having to jump start your vehicle.  


U.    In the event that we have to pick you up from the Terminal building, due to a mechanical failure of your vehicle, we reserve the right to charge for this and any   associated costs that we may incur.


V.    We require the Customers to have a spare key for their vehicle, which would we require be taken with the customer.


W.   During certain busy periods or lengthy periods of stay, your car may be parked in any, one of our larger Secure Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off at.


X.    In the event that your vehicle needs to be repaired, it must be carried out by our own approved organization based in West London. It will be your responsibility to deliver  and collect the car from there at no cost to ourselves. We will not authorized or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty.


Exclusion and limits of our responsibility

 Y.   We will not accept legal responsibility for the following:


Z.     Loss or damage covered by your own insurance.


AA.   Any indirect loss as a result of damage or loss to the vehicle (such as loss of earnings).


BB.    We will not pay more than £25.000 for loss of or damage to the vehicle.


CC.    Hire charges or hotel charges, however so incurred.


DD.    We will not be held liable for any delayed or missed flights as a direct or indirect result of our service.


EE.     We will not be responsible for any minor scratches or dents (whether marked on this document or not) which may not be possible to identify in confined times and weather conditions.


FF.    We will not be responsible for any chips or broken glass to the vehicle whether mention on this document or not. 


Complaints Procedure:

 All complaints must be made to Moon-park meet and greet staff at the time of the occurrence, and then followed up in writing (e-mail or letter), which must be received by Moon-Park meet and greet within 10 days of your return in order to be valid.


You should expect to receive a reply within 10 working days upon receipt of your complaint. You will be informed of any delay and the reason for it if one should arise.  

As most complaints require investigation sometimes with staff we apologize that although we will happily discuss your complaint with you we are unable to resolve your complaint via the telephone and will require it in writing. Our e-mail address is info@moon-park.co.uk many thanks.

If you have any questions regarding the above or anything else then please do not hesitate to contact us on :07455-506-267 or email: info@moon-park.co.uk